Speak-Up and Case Management Features
Elker gives your workers a safe way to speak up, anonymously if they choose, and gives your team the case management and analytics to act on what they hear.
Anonymous reporting
Workers report through a secure, encrypted portal without giving their name. If they choose to stay anonymous, Elker stores nothing that identifies them.
Two-way chat and messaging
Ask the reporter a follow-up question in an encrypted chat. They can reply without revealing who they are.
Case management
Every report becomes a case you can track from triage through investigation to resolution, with an audit trail of each step. Nothing gets lost in someone's inbox.
Real-time data and reporting dashboard
See what is being reported and where, as reports arrive. A spike in one team or site shows up on the dashboard while there's still time to act on it.
Exportable reports
Export case data for a board pack, an audit or an external advisor, in formats they can open. Your security controls still apply to anything you export.
iOS and Android apps
Workers can make a report or answer a follow-up message from their phone. For shift workers and anyone away from a desk, that's often the easiest way in.
Customisable workflows
Set the case process up to match the one you already run, with your own triage steps, escalation points and sign-offs. Your team keeps its procedures.
Personalised alerts and notifications
Choose who hears about what. A new report can go straight to your case manager, while status changes on a case reach only the people working on it.
User roles and permissions
Decide who can see each piece of information, role by role. A case manager might see only their assigned cases, while an executive sees trends without the case details.
Secure report sharing within your organisation
Loop in someone from legal, or a line manager, on a specific case. Sharing happens over encrypted channels, and you set exactly what they can access.
Sharing reports with advisors, mediators, and lawyers
Bring an external investigator, mediator or lawyer into a single case. They see only what you share with them, and their activity is logged.
Pre-vetted reporting question templates
Use pre-vetted question sets so a report captures what an investigator needs the first time, instead of weeks of back-and-forth to fill the gaps.
Reporter experience surveys
When a case closes, Elker can ask the reporter how it went. Their answers tell you whether your process felt fair and responsive to the person who used it.
Connect to your EAP
When a reporter needs more help than the case process can give, refer them to your Employee Assistance Program from inside Elker, over a secure API connection.
Integrated training programs
Train staff on your reporting procedures inside the platform they'll use to report. They learn their rights and the channels open to them in one place.
Pulse and culture surveys
Run regular anonymous check-ins on how people find work. A falling score in one area flags a risk before it becomes an incident.
Missing feature?
If something is missing from our list, please contact us. We can often develop a solution for your needs.
See the platform in action
Identify and address workplace concerns before they escalate. Elker's secure speak-up system combines anonymous reporting with data analytics to help organisations manage risk and cultivate accountable cultures.
Solutions for Australia’s vital industries
See how Elker can help with compliance and build a culture of accountability and trust in your organisation.