What is case management software?

Case management software is a technology platform designed to help an organisation systematically manage a case from its initial report through to investigation and resolution. It acts as a single, secure environment for all case-related information, including communications, documents, evidence, and deadlines. This ensures every issue is handled with consistency and accountability.

How does Elker encourage people to speak up safely?

Encouraging people to speak up safely is entirely about building trust in the process. Elker achieves this in two fundamental ways: through certified platform security and with features that give individuals direct control over their identity. First, Elker is ISO 27001 certified and SOC 2 attested. These are rigorous, global standards for information security, verified through recurring audits by independent experts. This provides institutional assurance that our systems for managing your most sensitive data are built and maintained to the highest international security protocols, giving your organisation and your people confidence in the platform itself. Second, features like anonymous reporting and end-to-end encrypted messaging provide direct protection for the individual. Anonymity enables an employee to report concerns about misconduct or a psychosocial risk without fear of personal or professional reprisal. Crucially, our encrypted live chat enables a secure, two-way conversation between the anonymous reporter and a case manager. This means the person speaking up can safely answer questions and receive updates on the investigation, which is vital for building the confidence needed to report sensitive issues.

How does a case management system help prevent future incidents?

A key benefit of a structured case management solution is its ability to provide clear insights through reporting and analytics. By organising all case data, the software makes it easy to spot trends, for example, a pattern of psychosocial hazard reports in a particular department. This allows leaders to move beyond resolving single incidents and make proactive, data-driven decisions to address root causes, thereby preventing future occurrences.

What security features are essential for managing whistleblower reports?

For a whistleblowing case management system, security is paramount. To comply with the Corporations Act, essential features include end-to-end encryption, options for reporter anonymity, and a robust permissions system. Elker is ISO 27001 certified and SOC 2 attested, which validates our enterprise-grade security controls. This ensures all sensitive information related to whistleblower disclosures is protected from any unauthorised access.

Is case management software a practical tool for small businesses?

Yes. A scalable, cloud-based software solution is highly practical for a small business. It provides access to the same high-level tools for compliance and efficiency as a large corporation, without requiring significant IT infrastructure. A dedicated case management tool enables a small team to manage its workload professionally, reduces the risks associated with manual data entry, and ensures compliance obligations are met efficiently.

How do customisable workflows create a more efficient process?

No two organisations are identical. Customisable workflows enable you to tailor the software to your existing systems and processes. Rather than forcing your team to change how they work, Elker allows you to configure automated steps that assign tasks, send notifications, and escalate cases based on your rules. This automation streamlines the management process, improving the consistency and speed of case resolution.

How does Elker improve an organisation's productivity?

This management software directly boosts productivity by automating administrative work and creating a single source of truth for every case. This significantly reduces the time teams spend searching for files and emails. With clear dashboards and automated reminders for task management, the process becomes more efficient, leading to a quick resolution for cases and allowing staff to focus on more strategic activities.

Can Elker's case management software connect with other business systems?

Yes, a flexible software solution is often designed for integration. It can connect with existing systems, such as your HR platform and employee assistance program, to ensure data consistency and eliminate the need for duplicate data entry. This creates a more unified technology environment and provides a more comprehensive view of your operations.

How does Elker's software secure sensitive case data?

Elker is built on a foundation of security. Our ISO 27001 certification and SOC 2 attestation mean our controls are independently audited and verified. We utilise a strong permissions system for granular user access, apply end-to-end encryption to all data, and offer secure channels for all communications. This ensures that all case details and personal information are kept confidential and protected. You can read more about our security processes on our security page .

Can reports be shared securely with external advisors?

Yes. A key feature of a sophisticated system is the ability to share specific cases with external parties like lawyers, mediators, or investigators without compromising overall security. Elker allows you to grant controlled, time-limited access for specific cases, with all activity monitored. This facilitates expert consultation while maintaining strict confidentiality.

How is document management handled within the platform?

The software provides a centralised, secure library for every document related to a case. This includes intake forms, photos, signed statements, and final reports. This approach to document management ensures all authorised users are working from the most current information and creates a complete, auditable record for every single case.

Can the system handle many different types of cases at once?

A flexible case management tool is designed to manage multiple and varied case types simultaneously, each with its own distinct workflow. Your compliance team can oversee whistleblower reports while the HR department manages employee grievances, all within the same secure system but with data access firewalled by user roles and permissions.

How does a permissions system work to protect data?

A role-based permissions system is a critical security feature that works on the principle of least privilege. It means users can only see and interact with the information and tools essential for their role. A case manager would see their assigned cases, while a senior leader might only have access to anonymised, high-level reporting. This protects sensitive information from internal and external threats.

What kind of training and support can we expect?

A good software provider acts as a partner. Elker provides comprehensive onboarding and ongoing support to ensure your team can fully leverage the platform's capabilities. We assist with the initial setup, help you configure your customisable workflows, and provide training to ensure your team feels confident and that your business needs are met.

Solutions

Case Management Software for Strategic Decision Making

Elker's case management software streamlines incident resolution and uses data analytics to help you identify systemic risks, save time, and build a more resilient organisation.

Streamline resolution and risk oversight

Automate case creation and tasks, and reduce the time spent on manual data entry.

Collaborate securely using built-in case notes and document management.

Leverage analytics to understand root causes, take strategic action, and prevent recurring issues.

Features

One platform to manage cases

Intelligent case management

Automated report routing based on issue type and severity, built-in audit trails, and workflow automations

Real-time assessment

Enterprise-grade security

Flexible reporting pathways

Hero image: Corporate whistleblowing tool for prevention of misconduct and business integrity

A data-driven approach to managing risk

The most effective organisations use data to make informed decisions about every aspect of their business, including the health of their workplace culture. Every report of a safety incident, a compliance breach, or a grievance is a critical data point. When captured and analysed correctly, these data points provide a real-time measure of organisational health and risk. The key is having a system that can collect and interpret this information.

Without a dedicated system, incident data remains fragmented across emails and spreadsheets, making it impossible to see the bigger picture. Case management software addresses this directly by consolidating all reports into a single, structured database. It connects disparate events to provide a holistic view of your organisation's health, highlighting recurring problems and areas of risk. This clarity enables leaders to shift from reacting to individual issues to strategically addressing the root causes, improving culture and strengthening the business.

Elker is the leading case management solution for forward-thinking organisations wanting to build a proactive and transparent workplace culture. Our system empowers you to move beyond reactive problem-solving by identifying and addressing systemic risks before they escalate. By transforming sensitive reports into clear data and actionable insights, Elker provides the foundation for continuous improvement and a safer work environment for everyone.

Seamless stakeholder coordination

Streamline communication between reporters, case managers, HR, legal, and leadership teams. Automated notifications and role-based permissions keep all stakeholders aligned while maintaining confidentiality.

Product showcase: Secure internal sharing and permissions settings

Exportable reports

Extract case data in multiple user-friendly formats for analysis or sharing. All exports maintain security protocols while enabling collaboration with internal teams or external advisors.

Customisable workflows

Configure case management processes to match your organisation's unique requirements. Adapt the platform to integrate with existing protocols rather than altering your team's workflow.