Improve the quality of aged care & disability support with anonymous reporting
Elker streamlines your complaints process, provides trauma-informed case management and keeps your organisation compliant through best practices.
Reduce barriers to reporting incidents
Various barriers discourage residents, families, and staff from speaking up. Elker’s anonymous reporting platform is designed to address these barriers, fostering a culture of transparency and trust within aged care facilities.
The new Aged Care Act, planned to commence on 1 July 2025, will broaden whistleblower protections and allow a wider range of individuals to make disclosures. This includes aged care workers, responsible persons of registered providers, recipients of aged care services, their carers, and advocates. The new Act also permits anonymous complaints, providing an added layer of protection for those who may fear retribution.
The proposed changes aim to empower individuals to report on an incident response system (IRS) without fear of repercussions, which is crucial for safeguarding older people in funded aged care services. By making it easier for people to speak up, the new Act will help to create a safer and more transparent environment for residents.
Elker's anonymous reporting platform is designed to support the new Aged Care Act's whistleblower protections. Our platform ensures that reports can be submitted anonymously or confidentially and adheres to strict security standards. This ensures that the whistleblower's identity remains protected, encouraging more individuals to come forward without fear of retribution.
Tools to speak up safely
Anonymous reporting
Elker ensures a confidential environment where residents, families, and staff can report incidents without fear of reprisal. Report as an individual or with a group, select the best reporting pathway for your incident, and report anonymously or with your identity.
Expert guidance
Customisable pathways guide older people and people with disabilities in navigating the incident reporting process easily.
Efficient case management
Elker streamlines the process of handling reports from initial intake to resolution, ensuring that incidents are addressed promptly and cases comprise a clear audit trail.
Real-time analytics
Gain instant insights into the types and frequency of reported incidents, allowing service providers to identify trends and implement targeted interventions to address issues.
Trauma-informed response templates
Create templates to respond safely, provide trauma-informed support and help students stay anonymous.
Post-incident evaluation surveys
Use survey data to implement responsive actions, ensuring that the aged care and disability support provider's approach to handling incidents evolves based on feedback and insights from the community.
Ensuring compliance with Elker
Elker ensures compliance coverage and genuine cultural change by providing the tools to understand your organisation and its risks.
Ensure residents, carers, families and the community are protected when speaking up.
Meet the positive duty requirements with tools to proactively eliminate sexual harassment in the workplace.
Detect and respond to psychosocial and physical risks.
Track safety breaches and protect against discrimination in the workplace.
Enterprise data security and privacy protections
- ISO 27001 certification
- AES-256 encryption for data in transit and at rest
- Granular access controls with SSO/MFA support
- Anonymity safeguards with no metadata collection
See how Elker can help with compliance and build a culture of accountability and trust in your organisation.