Improve Aged Care & Disability Services With Efficient Complaints Handling
Elker streamlines your complaints and Serious Incident Response Scheme (SIRS) disclosures, provides efficient case management and keeps your organisation compliant with whistleblower laws.
Reduce barriers to reporting incidents
The aged care and disability sectors face unique challenges in ensuring the safety and well-being of their clients. One of the most significant hurdles is the underreporting of incidents. Various barriers discourage residents, families, and staff from speaking up. Elker’s anonymous reporting platform is designed to address these barriers, fostering a culture of transparency and trust within aged care facilities.
The new Aged Care Act, planned to commence on 1 July 2025, will broaden whistleblower protections and allow a wider range of individuals to make disclosures. This includes aged care workers, responsible persons of registered providers, and recipients of aged care services, along with their carers and advocates. The new Act also permits anonymous complaints, providing an added layer of protection for those who may fear retribution.
The proposed changes aim to empower individuals to report on an incident response system (IRS) without fear of repercussions, which is crucial for safeguarding older people in funded aged care services. By making it easier for people to speak up, the new Act will help to create a safer and more transparent environment for residents.
Elker's anonymous reporting platform is designed to support the new Aged Care Act's whistleblower protections. Our platform ensures that reports can be anonymous or confidential, and adhere to strict security standards. This guarantees that the identity of the whistleblower remains protected, encouraging more individuals to come forward without fear of retribution.
By streamlining the complaints management system and incident management system for aged care services, Elker's platform helps to ensure compliance with the new laws. Our platform provides comprehensive case management tools, customisable workflows, and real-time analytics, enabling aged care providers to identify areas needing intervention and take proactive measures to prevent incidents.
Ensuring compliance with Elker
Elker simplifies compliance for Australian aged care services, addressing key legislations and reforms in one platform. We're the only platform that ensures alignment with all of the following:
Serious incident Response Scheme (SIRS)
Capture and manage incidents under the Aged Care Quality & Safety Standards.
The new Aged Care Act
Align with whistleblower protections in the new Aged Care Act.
Sex Discrimination Act 1984
Meet the positive duty compliance requirements with Elker's robust reporting and case management tools.
Workplace Health and Safety and the Fair Work Act 2009
Prioritise psychosocial safety and reduce workplace sexual harassment, violence and discrimination.
Whistleblowing & the Corporations Act 2001
Seamlessly investigate workplace grievances and issues, ensuring transparency and trust.
Tools to help your aged care community speak up safely
Speak-up software like Elker is an essential part of the toolkit for aged care providers committed to combating misconduct and ensuring the well-being of residents. By providing a secure and anonymous platform for reporting incidents, Elker facilitates open communication and early detection of issues.
Anonymous reporting
Confidential platform: Elker ensures a confidential environment where residents, families, and staff can report incidents without fear of reprisal, fostering a culture of trust and accountability.
Multiple reporting pathways: Report as an individual or with a group, select the best reporting pathway for your incident, and report anonymously or with your identity.
Expert guidance
Tips for reporters: Elker assists the reporter through the reporting process, helping older people and people with disabilities navigate the IRS.
Response templates: Elker takes a trauma-informed and person-centred approach to sensitive reports, aligning with the new Aged Care Act's whistleblower protections.
Efficient case management
Streamlined workflows: Elker's case management tools streamline the process of handling reports, from initial intake to resolution, ensuring that incidents are addressed promptly and effectively, and meeting the requirements of the Serious Incident Response Scheme (SIRS).
Enhanced accountability: By tracking and monitoring cases through to resolution, Elker promotes accountability and transparency, instilling confidence in the aged care community that every reported incident is taken seriously and addressed appropriately.
Real-time analytics
Immediate insights: Gain instant insights into the types and frequency of reported incidents, allowing aged care providers to identify trends and implement targeted interventions to address emerging issues.
Data-driven decision-making: Utilise Elker's real-time analytics to make data-driven decisions, proactively managing risks and safeguarding the well-being of residents.
Post-incident evaluation surveys
Continuous improvement: Gather feedback from residents, families, and staff through post-incident surveys to evaluate the effectiveness of the resolution process and identify areas for improvement.
Responsive action: Use survey data to implement responsive actions, ensuring that the aged care provider's approach to handling incidents evolves based on feedback and insights from the aged care community.
Security and privacy measures
End-to-end encryption: Ensure the confidentiality and security of all reports with end-to-end encryption, protecting the anonymity of reporters and the integrity of the reporting process.
Compliance with regulations: Store data locally in compliance with Australian data privacy regulations, providing reassurance to residents, families, staff, and stakeholders that their information is handled responsibly and ethically.
Interested to find out more?
Get a walk-through of our anonymous reporting platform. See how Elker can help with compliance and build a culture of trust in your organisation. Friendly, no obligations, no pushy sales strategies.