Improve the quality of aged care & disability support with anonymous reporting
Elker streamlines your complaints process, provides trauma-informed case management and keeps your organisation compliant through best practices.
Reduce barriers to reporting incidents
The Royal Commission of Inquiry into Abuse in State Care and in the Care of Faith-Based Institutions' final report, called Whanaketia, highlighted the importance of protecting vulnerable people through better training, clear policies and stronger systems for disclosing incidents of abuse and neglect.
The Commission's 138 recommendations outline the need for accessible complaint systems, proper record-keeping, strong whistleblower protections, and transparent investigation procedures. These safeguarding measures represent best practice for protecting all vulnerable people.
Anonymous reporting is important as it allows concerns to be raised without fear of reprisal, creating safer environments for both care recipients and staff. Elker supports the recommendations through secure reporting pathways that protect reporter identities. The system provides comprehensive record management with full audit trails while making reporting accessible to all care recipients, families, and staff through multi-language support and intuitive interfaces. Elker's advanced reporting tools also help identify patterns of concern before they escalate, allowing providers to take preventative action.
Tools to speak up safely
Anonymous reporting
Elker ensures a confidential environment where residents, families, and staff can report incidents without fear of reprisal. Report as an individual or with a group, select the best reporting pathway for your incident, and report anonymously or with your identity.
Expert guidance
Customisable pathways guide older people and people with disabilities in navigating the incident reporting process easily.
Efficient case management
Elker streamlines the process of handling reports from initial intake to resolution, ensuring that incidents are addressed promptly and cases comprise a clear audit trail.
Real-time analytics
Gain instant insights into the types and frequency of reported incidents, allowing service providers to identify trends and implement targeted interventions to address issues.
Trauma-informed response templates
Create templates to respond safely, provide trauma-informed support and help students stay anonymous.
Post-incident evaluation surveys
Use survey data to implement responsive actions, ensuring that the aged care and disability support provider's approach to handling incidents evolves based on feedback and insights from the community.
Ensuring compliance with Elker
Elker ensures compliance coverage and genuine cultural change by providing the tools to understand your organisation and its risks.
Provide avenues for receiving information regarding incidents, hazards and risks. Make anonymous reporting part of your process to eliminate or minimise risks to health and safety.
Protect disclosers who make a protected disclosure through secure reporting and case management tools. Provide effective internal procedures and clear pathways to disclose serious wrongdoing.
Protect whistleblowers who make a protected disclosure. Prevent sexual harassment from occurring with tools for the early detection of misconduct.
Enterprise data security and privacy protections
- ISO 27001 certification
- AES-256 encryption for data in transit and at rest
- Granular access controls with SSO/MFA support
- Anonymity safeguards with no metadata collection
Frequently asked questions
See how Elker can help with compliance and build a culture of accountability and trust in your organisation.