Improve the quality of aged care & disability support with anonymous reporting

Elker is specifically designed to address the unique challenges faced by aged care and disability support services in protecting vulnerable people. Elker is an anonymous reporting platform that encourages staff, residents, and families to speak up about concerns without fear of reprisal. We understand the specific compliance requirements and operational realities of the industry, and our platform has been implemented across numerous organisations, including YoungCare, Choices and Rights, and Catholic Care.

Elker enhances quality of care by uncovering issues that might otherwise remain hidden. Our platform streamlines complaint management, reduces administrative burden, and generates valuable insights to inform initiatives. As sector-specific legislation continues to evolve, Elker remains at the forefront of regulatory changes.

Elker is designed with adaptability as a core principle. We recognise the diverse service models across the aged care and disability support sectors. Whether you operate across multiple locations, deliver both residential and in-home services, have specific accreditation requirements, or need to align with particular governance frameworks, Elker can be configured to match your organisation's needs.

Our implementation team works closely with your staff to tailor reporting pathways, case management workflows, and analytics dashboards to reflect your specific operational structure. For organisations with complex reporting needs or specialised service delivery models, we customise the platform to ensure seamless integration with your existing processes.

Elker is aligned with the whistleblower protection recommendations outlined in the Royal Commission into Aged Care Quality and Safety. In Recommendation 99, the Royal Commission highlighted the importance of providing whistleblower protections for a person receiving aged care, their family, carer, independent advocate or significant other. It also recommended whistleblowing protections for employees and contractors of approved aged care providers.

The platform supports the rights-based approach central to the new Act by empowering a broad range of individuals—including aged care workers, service recipients, and their advocates—to report concerns securely. Elker's case management system helps organisations fulfill their obligations to implement and maintain both incident management and complaints management systems as recommended by the commission.

By implementing Elker now, your organisation can prepare for the legislative changes while immediately enhancing your ability to identify and address quality of care issues, ensuring the highest standards of care for vulnerable individuals.