Frequently asked questions

Misconduct reporting allows individuals to raise concerns about inappropriate or illegal conduct within an organisation or institution. Misconduct may include fraud, corruption, sexual harassment, discrimination, and other unethical behaviours. Effective misconduct reporting systems, like Elker, provide a secure, anonymous platform for individuals to report concerns without fear of retribution.

Peak bodies can use Elker to significantly reduce misconduct by normalising the reporting of minor incidents and centralising all feedback. This approach aids in detecting systematic issues within organisations early, allowing for efficient resolution before they escalate into costly and damaging problems. Additionally, Elker's pulse surveys function as a cultural audit tool, enabling peak bodies to continuously gauge the sentiments of members and representatives regarding workplace issues. This ongoing feedback loop allows organisations to proactively address concerns, fostering a more inclusive, respectful, and ethical working environment.

Elker's is designed with the utmost priority on safeguarding the anonymity of reporters. Adhering to the stringent ISO27001 standards, our platform ensures that no data, such as IP addresses, device specifications, or geographical locations that could identify a reporter, is stored. Members and representatives can decide whether to remain anonymous or share personal details when reporting. Regardless of this choice, the content of their report is encrypted using state-of-the-art techniques, specifically a 2048 RSA bit public-private key method (PGP). All interactions with our platform are further secured through encryption, ensuring confidentiality and trust.

Elker is designed with flexibility and personalisation at its core. It will integrate with the unique structure of every peak body, organisation, and charity. Understanding that each organisation has distinct needs and operations, Elker’s platform can be customised to align with your specific requirements, ensuring an efficient and tailored approach to misconduct reporting and case management.

At Elker, we’re committed to accommodating the needs of each organisation. If a desired feature isn’t available, we’re willing to develop and integrate it into your customised platform. Elker is built with modularity in mind, allowing organisations to mix and match features and layouts that facilitate efficient and effective reporting and case management.

Elker is an anonymous reporting platform that allows individuals to speak up about workplace issues such as harassment, discrimination, and misconduct. Beyond reporting, it offers tools for surveys, analytics, case management and reporting to foster open communication and compliance within organisations. The full list of features can be found here.

Elker was designed for Australian universities, businesses, and peak bodies. Any organisation seeking to enhance transparency, address misconduct, and foster a safe environment can benefit from Elker. 

At present, we don't offer a trial version due to the custom setup tailored to each client. However, for a comprehensive look at our software, please book a demonstration. During this session, we can address your particular requirements and provide further demonstrations as needed.

Elker's pricing varies based on your organisation's size, required features, and specific compliance needs. Our first step is to understand the challenges your organisation hopes to address. As experts in dispute systems design, we propose solutions tailored to your organisation. We ensure transparent pricing. Schedule a demonstration, and we'll deliver a customised pricing guide within 24 hours.

Yes, Elker's platform offers flexible and customisable workflows to cater to an organisation's specific needs. This ensures that the reporting and case management processes align with the unique structures and objectives of different entities. If a must-have feature is missing from our software, please contact us. It may be possible to develop this feature specifically for your organisation or integrate this tool for all Elker users.

Elker was designed by experts in triage and dispute resolution. We recognise the critical importance of shielding whistleblowers from retaliation. As such, our software adheres to stringent security protocols, including ISO27001 standards. With Elker, reporters can use encrypted end-to-end messaging to remain entirely anonymous. Throughout the reporting process, Elker guides both reporters and responders, ensuring their privacy and safety are maintained. 

All Elker subscriptions come with a technical support package included. Support includes technical training for the platform, configuration and development of new features. We are always available to assist within a very short turnaround time.

The Elker team and our network of consultants have deep expertise in receiving, triaging and resolving issues. Our founder, Shirli Kirscher, has over 30 years of experience creating and implementing resolution processes in organisations of all shapes and sizes.

Elker's is tailored to the unique needs of each organisation. Our pricing considers the number of client seats, the number and type of reporting channels, desired features and modules, and any necessary customisations. To determine the cost for your organisation, start by requesting a quote. Please provide us with enough detail to understand your needs. Our team will respond with a price guide and organise a follow-up meeting.

The setup process for Elker typically takes between 5 and 21 days. Setup time depends on the complexity of your organisation's requirements and the extent of software customisations and integrations needed.

Due to the personalised nature of our software, we don't offer a trial. However, we are committed to ensuring that you have a clear understanding of how Elker can meet your organisation's specific needs. Our team will provide a comprehensive demonstration of the platform, showcasing its features and capabilities. We'll work closely with you to assess your unique requirements and put together a tailored package that aligns with your goals. This approach ensures that you have all the information necessary to make an informed decision without the need for a trial period.

We are constantly working on innovative features to enhance our platform. While we don't have a fixed release schedule, we regularly update our software based on research, client feedback and industry trends. If there is a specific feature that you would like to see in Elker, please get in touch with our team. We'll do our best to integrate it into our platform, ensuring that our software continues to meet the evolving needs of our clients.

Yes, Elker provides expert-led training to ensure that your organisation gets the most out of our platform. Our training covers a range of topics, including user management, case management, reporting, and platform navigation. Additionally, Elker is able to provide whistleblowing management training including effective communication with whistleblowers, assessing and prioritising reports, conducting investigations, and whistleblower rights and protections. The training is delivered by experienced trainers who have deep expertise in whistleblowing management and investigation techniques.

Elker offers a range of integration options to ensure seamless connectivity with your existing systems. We can build custom integrations to connect with your employee assistance programs and employee experience software. This ensures that all relevant data is synced and accessible across your organisation's tools. To maintain the highest level of security, we offer various authentication integrations, ensuring that access to the Elker platform is secure and limited to authorised users. If there are any missing features or necessary integrations specific to your organisation's needs, our development team will work diligently to create and implement these solutions in a timely manner.

We aim to deliver a custom price guide within 1-2 business days. We may request additional information and a meeting to scope out your requirements.

Elker prioritises the security and anonymity of reports through a combination of advanced encryption, strict data protocols, and a commitment to user privacy. For users who choose to remain anonymous, Elker protects their identity with the highest encryption standards, collecting only the minimum data necessary to facilitate the report and limiting communication to relevant parties. Elker adheres to ISO27001 security standards, conducts routine penetration testing, and handles data according to custom processes for each client, ensuring compliance with strict legislative standards and local data privacy regulations.

Elker was designed for Australian organisations to reach compliance with the Corporations Act 2001, Public Interest Disclosure Act 2013, positive duty in the Sex Discrimination Act 1984, Fair Work Act 2009, Aged Care Act and Safe Work Australia Act 2008. Elker provides anonymous reporting tools with specific reporting pathways to keep organisations up to and ahead of workplace regulations.

Many workplace issues go unnoticed due to a lack of trust in reporting mechanisms. When organisations provide secure, third-party anonymous reporting tools like Elker, employees feel safe to speak up. With anonymous reporting, conduct that might remain hidden can be identified and addressed earlier, creating a more resilient workplace.

By demonstrating accountability and commitment to ethical conduct, organisations protect their reputation, meet regulatory requirements, and reduce legal risk. Strong reporting programs may also drive higher employee retention and productivity by fostering a culture of trust and safety.

Elker was designed by experts in triage and dispute resolution. We recognise the importance of whistleblower protection and data security. We are certified with ISO 27001, an international standard for information security.

As such, our whistleblower hotline software adheres to stringent security protocols. Reporters can use encrypted end-to-end messaging to remain entirely anonymous. Elker guides reporters and responders through the reporting process to ensure anonymity is maintained. For more information, visit our security page.

Yes. Elker offers flexible and customisable workflows to cater to an organisation's specific requirements. This ensures that the reporting and case management processes align with the unique structures and objectives of different entities. If a must-have feature is missing, it may be possible to develop this feature specifically for your organisation.

Designed to adapt to your organisation, Elker provides whistleblowing software, surveys, analytics, case management and more tools to foster open communication and a safe workplace - on iOS, Android and the web.

Designed to adapt to your organisation, Elker provides whistleblowing software, surveys, analytics, case management and more tools to foster open communication and a safe workplace - on iOS, Android and the web.

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An anonymous suggestion box is a powerful tool to gather employee feedback and drive informed decisions about your workplace. By providing a secure, confidential channel for employees to voice opinions, an anonymous suggestion box surfaces valuable insights into your workplace culture that traditional feedback mechanisms often miss.

Elker's enterprise-grade, fully customisable platform goes beyond simple form submissions, offering innovative features like anonymous surveys and encrypted two-way communication to facilitate anonymous dialogue between employees and leadership.

Implementing an anonymous suggestion box offers several benefits:

• Encouraging open, honest communication across all levels

• Proactively identifying emerging issues, risks and opportunities

• Demonstrating leadership commitment to transparency and change

• Empowering employees as active partners in cultural change

• Mitigating legal and reputational risks through early detection

• Boost engagement and employee satisfaction

• Providing data to inform HR initiatives and investments

With Elker, organisations can quickly realise these benefits at scale. Our intelligent platform streamlines the end-to-end feedback lifecycle, transforming employee suggestions and concerns into actionable insights. Advanced analytics and real-time reporting enable leaders to keep a pulse on employee sentiment and proactively shape organisational culture.

An anonymous suggestion box is an effective tool for boosting employee engagement by:

• Empowering employees to share ideas and feedback without judgment

• Showing that employee opinions are valued and acted upon

• Enabling employees to participate in shaping company culture and direction

• Creating a sense of ownership and investment in the organisation's success

• Providing a channel for employees to raise concerns before they escalate

• Facilitating continuous improvement based on frontline insights

Elker's virtual suggestion box makes it simple to capture and analyse employee feedback in real time. Advanced features like sentiment analysis and trend reports provide actionable insights to address concerns, enhance employee satisfaction, and increase engagement.

Ensuring anonymity is important for employees to feel safe to voice their opinions through an anonymous suggestion box. Elker employs multiple best-in-class security safeguards to protect employee identity at every stage:

1. Anonymised data collection that detaches identifying metadata from responses

2. Advanced encryption, both when data is transmitted and when stored

3. Fully customisable access controls to restrict visibility to authorised personnel

4. A user experience that guides reporters through the reporting process to ensure information is reported that will not compromise their identity

There are a few ways to set up a free suggestion box and anonymous surveys using Google Forms, Microsoft Form, Free Suggestion Box or Tally. These options can be a great solution to collect feedback from employees and customers. However, they often lack the advanced security features, customisation options and analytical capabilities required for many workplaces.

There are several benefits to an enterprise suggestion box:

• Data-driven insights: Powerful insights allow workplaces to proactively identify workplace risks and trends before they become issues.

• Security and anonymity: Enterprise tools are developed specifically for capturing anonymous feedback, such as end-to-end encryption, granular access permissions, redaction, data sovereignty and secure infrastructure.

• Expert implementation and support: Specialist teams provide comprehensive onboarding, strategic guidance, and proven frameworks to transform feedback programs into measurable cultural improvements.

While a simple suggestion box allows companies to get set up in just a few clicks, they often lack the strategic expertise needed to drive meaningful cultural change. Elker delivers a comprehensive workplace solution that goes beyond basic idea gathering.

Our approach:

• Tailored setup that adapts to your unique needs

• Customisation options to align with your processes, programs and existing systems

• Advanced security, SSO and compliance safeguards for optimal protection

• Intelligent analytics to proactively surface cultural insights and risks

• Policies and proven communication strategies to ensure the success of your anonymous reporting system

Elker serves as a trusted partner, working closely with organisations to craft engagement strategies, communication plans, and educational resources that maximise cultural impact. Through a comprehensive, data-driven approach to workplace transformation, we empower companies to drive meaningful changes in their workplace and foster a culture of trust, transparency and inclusion.

Our team are committed to delivering solutions that drive meaningful cultural change. We bring extensive experience implementing effective whistleblowing and speak-up programs across Australia, with a proven track record of success. As an ISO 27001 certified platform, Elker delivers enterprise-grade security to protect whistleblowers and the data of organisations.

We provide comprehensive support throughout the implementation process, from pre-vetted templates and policy development to ongoing assistance that ensures your program succeeds long-term. Elker is trusted by leading Australian institutions, including the ANSTO, the University of Melbourne, Stanwell and Allens.