Handling Sensitive Information

Who Sees It, Who Controls It, and What Happens Next?

In the digital age, organisations are capturing more sensitive information than ever before including personal disclosures, incident reports, investigation materials, and highly vulnerable narratives (positive duty, discrimination, psychosocial harm). Much of this data, if mishandled, can expose multiple stakeholders to legal, reputational, and personal harm.

At the same time, large language models have unprecedented ability to search and analyse information in our emails, our storage folders and meeting minutes.

Sensitive information gives organisations powerful insight into risk and vulnerability but it also carries real responsibility.

How do you keep it safe and contained, while still learning from it?

This In Conversation explores practical ways technology, governance, and process design can support its collection and responsible use.

What we'll explore:

• Managing sensitive information - protecting what matters while enabling insight
• Why legal obligations are raising the stakes for sensitive data management
• Practical guidance to reduce risk, build trust, and make better decisions using sensitive data without compromising safety or compliance
• Getting people to disclose information earlier by creating conditions for safe disclosure
• Why sensitive information requires its own governance approach
• Who has access? Building transparency and trust in information handling
• Putting control back with individuals what is shared, when, and